[식품 무역회사] 레스토랑 어드민 모집

Job Title:

Sales & Admin Coordinator (Restaurant Division)

Reports To:

Sales Manager / Operations Manager

Job Purpose:

To provide administrative and operational support to the restaurant sales team by managing customer orders, coordinating logistics, maintaining accurate records, and ensuring smooth day-to-day communication between clients, warehouse, and internal departments.

Key Responsibilities:
1. Order Management

Receive and process customer orders (email, phone, or internal system).

Check stock availability and confirm delivery schedules with warehouse/logistics teams.

Accurately input orders into the ERP or POS system (e.g., NetSuite, MYOB, or similar).

Follow up with clients on order confirmations, delivery times, and any changes.

Monitor order progress and resolve delays, shortages, or backorders promptly.

Prepare and send invoices, credit notes, and delivery documents as required.

2. Sales Administration

Maintain customer databases and update contact information, pricing, and terms.

Prepare daily and weekly sales summaries and assist in compiling monthly sales reports.

Support the sales team with quotations, pricing lists, and product catalogues.

Manage internal communication between the sales, finance, and warehouse teams.

Assist with tenders, proposals, and promotional material preparation.

3. Customer Service

Act as the first point of contact for restaurant clients regarding orders, products, and delivery issues.

Build strong relationships with key customers and ensure professional communication.

Handle and resolve customer inquiries, complaints, and feedback promptly and courteously.

Support sales representatives with follow-up calls and lead management when required.

4. Administrative Support

Organize and maintain electronic and paper filing systems.

Track daily delivery and driver schedules where applicable.

Manage stationery, forms, and other office supplies related to order documentation.

Assist with payment follow-ups, statements, and reconciliations with the accounts team.

Prepare internal reports and meeting materials for management.

5. Coordination & Team Support

Liaise with suppliers, logistics partners, and internal departments to ensure smooth workflow.

Coordinate between restaurant clients and warehouse dispatch teams to meet service expectations.

Support the sales team with administrative tasks during promotions, events, or campaigns.

Contribute ideas for improving order accuracy, efficiency, and customer satisfaction.