GOMAPS Trading P/L_Junior IT Associate (Entry-Level) / Office Administration– Full Time

Junior IT Associate (Entry-Level) / Office Administration– Full Time

Location: Sydney, NSW

About Us:
GOMAPS Trading P/L is Sydney’s largest specialised food distribution company, supplying Korean and local ingredients to the Korean community, as well as Japanese and Chinese restaurants, hotels, and catering businesses. We leverage technology to streamline operations and provide exceptional service to our clients.

About the Role:
We are looking for a graduate or early-career professional to join our team as a Junior IT Associate. This role offers hands-on experience across IT support, systems administration basics, and office administration, combining frontline technical support with operational and administrative tasks.

Responsibilities:

:IT Support & Systems Administration
• Respond to daily IT enquiries: log tickets, prioritise, resolve common issues, and escalate when necessary.
• Troubleshoot basic hardware, software, account, and connectivity issues, documenting solutions in the ticketing system.
• Perform device imaging, software installation, user provisioning, and updates.
• Manage company data across website, order systems, and internal databases, ensuring accuracy and integrity.
• Assist in IT projects, including app rollouts and endpoint refreshes, with testing, scheduling, and documentation.
• Support IT lifecycle tasks: onboarding/offboarding, asset updates, and license tracking.

:Office Administration
• Handle customer enquiries via calls, emails, and messages, routing to the appropriate staff.
• Prepare order paperwork and invoices in ERP systems, ensuring accuracy and timely follow-up.
• Maintain records for vehicle incidents and insurance claims.

What Success Looks Like:
• Providing friendly, reliable IT support with timely resolutions and clear documentation.
• Maintaining accurate updates across tickets, assets, website management, and ERP records.
• Consistently supporting administrative tasks with professionalism and attention to detail.

Skills & Qualities:
• Strong communication and customer service mindset; comfortable supporting non-technical users.
• Basic understanding of Windows, business applications, and networking concepts.
• High attention to detail in data entry and digital system management.
• Strong organisation, time management, and documentation skills.
• Language requirement: fluent in Korean and comfortable in English.
• Familiarity with Korean work culture

How to Apply:
Send your resume and cover letter outlining your experience to HR@gomaps.com.au